Everything parents usually ask us. Cannot find your answer? Give us a call.
What ages do you take?
Children from 2 years old up to 4 years 11 months, until they start school.
What are your opening hours?
We are open Monday to Friday, 9am to 3pm, for 38 weeks of the year (term time).
Do you accept funded hours?
Yes. We accept 15 and 30 funded hours for eligible 3 and 4 year olds, and funding for eligible 2 year olds. You can also pay with Tax-Free Childcare.
Is there parking?
Yes, there is a free car park on site at Newlands Church, and a main bus route close by.
How do I get a place?
Book a visit or join our waiting list online, or call us on 07414 741610. We will talk you through available sessions.
Are funded hours really free?
Yes. We do not charge for funded hours, activities, consumables or learning materials.
How do I pay?
By bank transfer, Tax-Free Childcare or childcare vouchers. Invoices are sent termly in advance.
Do I pay if my child is off sick?
Fees are payable whether or not your child attends, as your child’s place is kept for them.
Can I change my sessions?
Yes, with two weeks’ notice. Talk to us about adding sessions at any time.
How do I get a 30-hour code?
Apply through the government Childcare Choices website. Once you have your code, give it to us and we will check it with Luton Council before your child starts.
When can my 3 year old get 15 free hours?
From the start of the term after their third birthday: 1 September, 1 January or 1 April. Use our checker to see your dates.
Do I have to pay anything for funded hours?
No. Funded hours are free. We do not charge for activities, consumables or learning materials.
Can I use my funding if I live outside Luton?
Usually, yes. Funding is generally paid to the setting your child attends, so families from nearby Hertfordshire villages can still use their hours with us. We will check for you.
Can I mix funded and paid hours?
Yes. Many families use their funded hours and add paid sessions on top.
Can my 2 year old start pre-school?
Yes. Children can join us from their second birthday.
Is my 2 year old entitled to free hours?
Working parents can get 30 hours a week, and some families get 15 hours through 2-year-old funding for extra support. Paid places are also available.
Does my child need to be potty trained?
No. We change nappies and provide nappies and wipes at no extra charge.
What staff ratio do you have for 2 year olds?
We follow the Early Years Foundation Stage ratios for 2 year olds, so younger children get more adult time.
Come and see us. Visits are free and there is no obligation.
Have a look round, meet the team and ask anything you like.